Many pharmacists take pride in knowing their patients, especially being able to recognize you when you come into the pharmacy. Despite that we do not have the capability of knowing each and everyone of our patient's voice on the phone... this makes the following conversation very hard to deal with, and yet it is so common:
Mr Cholesterol: I need my prescription filled. It's for lovastatin. Dr Cardiology called it in for me. Say how long is that going to take to be ready?
RPH: (Not having a chance to get a word in prior) What is your name?
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