This is why it is hard to trust nurses

Patient walks up to the counter, asks for prescriptions.
I'm sorry we dont' have anything ready for you. No there are no refills from last month. You spoke with the doctor's office who said they sent them? Let me quick check our phone, fax, and escript lines. Nope sorry nothing there. Sure go ahead and call them.
Patient now on the phone: "No you were just suppose to refill them like last time. Last month you faxed them. Just do that again."

A few minutes later... Oh yes the nurse just called and left a message saying that she would be faxing those prescriptions right over, but that they may say void on the fax copy because they were printed on the worng paper. Wait which medication? No that nurse cannot fax that in; no they cannot call that in. That is a CII (class 2, most addictive/most abuse potential, highly regulated class II). The nurse knows that that can only be mailed or brought in by the patient after they pick it up.

Day 2: Nurse calling. We faxed that and called that in.
Why didnt we fill it? It's not a legal prescription, either one of those ways. I spoke with the patient and they know they have to come get that paper prescription.
What?! You destroyed it? But but but... you are suppose yo be smarter than the patients.